0808 801 0818 
(Calls to 0808 80 numbers are free from landlines and mobile phones within the UK and do not appear on itemised bills)

Monday to Friday: 10am - 8:30pm
Saturday: 10am - 12:30pm, 1:30pm - 4:30pm and 6pm - 8:30pm
Sunday: 1:30pm - 4:30pm and 6pm - 8:30pm
24-hour voicemail

The Survivors Trust runs a free, national helpline 7 days a week. We welcome and encourage all survivors of rape or sexual abuse and violence to call our helpline. We are a fully inclusive service, providing safe, non-judgemental support to survivors, their supporters and professionals.

When you call us, you'll be warmly greeted by one of our specially trained helpline workers who are there to listen and support you. We give you the time and space to talk about whatever you need to. 

For busy and closed times, we have a 24-hour voicemail service where you can leave your contact information for a call back from one of our helpline workers. These call backs will show up as a withheld or blocked number. You can also email us at [email protected]. 

FAQS

Can any survivor call the helpline?

Yes, we welcome calls from survivors of all ages, genders, ethnicities, sexual orientations and walks of life. No matter when this took place, we're here to support you. We invite calls from the LGBTQ+ community, including trans-men, trans-women and non-binary survivors. 

What support does The Survivors Trust helpline provide?

We offer a safe space where we provide information, signposting, advice and emotional support. 

Will I have to talk about what has happened?

No, we will never ask you to talk about what has happened to you. We are here to listen to you and let you lead the conversation, you can tell us as little or as much as you want to.

Are calls confidential?

Yes, we do not usually share confidential information about callers with other organisations. However there may be times when it is necessary for us to break confidentiality to keep someone safe, for example if:

• We believe there is a risk of harm to yourself or others
• We are legally obliged to inform statutory bodies i.e. in the case of children at risk of harm 
• When ordered to do so a by court of law

I am not sure if what happened to me was sexual assault. Can I still call?

Absolutely. At The Survivors Trust we will do our best to answer any questions you may have regarding consent or sexual assault. Using the legal definitions provided by UK law, we can provide you with the information you need to understand what has happened. We admire the strength and bravery it takes to ask questions around sexual assault. It is not an easy topic but we are always here to offer support.