Find Support Our Helpline & Live Chat Service The Survivors Trust runs a free, national helpline 7 days a week for people aged 16+. We welcome and encourage all survivors of rape or sexual abuse and violence to call our helpline. We are a fully inclusive service, providing safe, non-judgemental support to survivors, their supporters and professionals. When you call us, you'll be warmly greeted by one of our specially trained helpline workers who are there to listen and support you. We give you the time and space to talk about whatever you need to. Call our free, confidential helpline on 0808 801 0818 (Calls to 0808 80 numbers are free from landlines and mobile phones within the UK and do not appear on itemised bills) Helpline opening hours: Monday- Thursday: 10am-12.30pm, 1.30pm-5.30pm & 6pm-8pm Friday: 10am-12.30pm & 1.30pm-5.30pm Saturday: 10am-1pm Sunday: 5pm-8pm If you need support outside of these hours, The Samaritans have a free helpline open 24/7 every day of the year. Simply, call 116 123. Live Chat Service The Survivors Trust has launched a free, national live chat service for people aged 16+. We welcome and encourage all survivors of rape or sexual abuse and violence to reach out. We are a fully inclusive service, providing safe, non-judgemental support, information and signposting to survivors, their supporters and professionals. The Live Chat service is currently available: Monday - Thursday 1:30pm - 3pm & 6pm - 8pm Saturday: 10am-1pm Sunday 5pm-8pm Changes to opening hours: On Monday 19th September our Live Chat service will be closed. You can access the service using the widget below: Please note: you may need to refresh this page if the button is not working. Helpline and Live Chat Feedback We’re keen to find out how we can improve our helpline and Live Chat services and better meet callers needs. Please only answer questions that you feel safe and comfortable to do so. All responses will be combined and anonymised and will not be shared outside of the Survivors Trust. There are 17 questions in all and the survey can be completed in 5 – 10 minutes. We really appreciate your help. Click here to share your feedback>> Voicemails For busy and closed times, our helpline does offer a voicemail service where you can leave your contact information for a call back from one of our helpline workers. If you would like a callback, please clearly leave your name and phone number, and we will return your call as soon as possible. When we call you it will be from a private number and we will not leave a voicemail. Unfortunately, we cannot provide callbacks at a specific time of day or day of the week. Please note, we are a small team and the helpline is currently very busy, however we aim to call you back within 5 working days. You may speak to someone more quickly if you try calling the helpline again. You can also email us at [email protected]. FAQS Can any survivor call the helpline? Yes, we welcome calls from survivors of all ages, genders, ethnicities, sexual orientations and walks of life. No matter when this took place, we're here to support you. We invite calls from the LGBTQ+ community, including trans-men, trans-women and non-binary survivors. What support does The Survivors Trust helpline provide? We offer a safe space where we provide information, signposting, advice and emotional support. Will I have to talk about what has happened? No, we will never ask you to talk about what has happened to you. We are here to listen to you and let you lead the conversation, you can tell us as little or as much as you want to. Are calls confidential? Yes, we do not usually share confidential information about callers with other organisations. However there may be times when it is necessary for us to break confidentiality to keep someone safe, for example if: We believe there is a risk of harm to yourself or others We are legally obliged to inform statutory bodies i.e. in the case of children at risk of harm When ordered to do so a by court of law I am not sure if what happened to me was sexual assault. Can I still call? Absolutely. At The Survivors Trust we will do our best to answer any questions you may have regarding consent or sexual assault. Using the legal definitions provided by UK law, we can provide you with the information you need to understand what has happened. We admire the strength and bravery it takes to ask questions around sexual assault. It is not an easy topic but we are always here to offer support.