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  • national-helplines
  1. Find Support
  2. National Helplines

National Helplines

This is a directory of National Helplines available for survivors of sexual violence or abuse. When you call, you should expect to be received in a non-judgemental and empathetic way by the volunteer. You do not have to give your name or any defining features and you should never be asked to discuss anything that makes you uncomfortable. The list is not exhaustive and will continue to be updated.

The Survivors Trust

We offer a free and confidential helpline to any survivor that feels like they need to talk. Whether you want to discuss what happened to you or just call for a chat, our helpline volunteers will be there to listen.

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We offer a free and confidential helpline to any survivor anywhere in the UK and Ireland that feels like they need to talk. Whether you want to discuss what happened to you or just call for a chat, our helpline volunteers will be there to listen.

Free, confidential helpline: 08088 010 818

Monday- Thursday: 10am-12.30pm, 1.30pm-5.30pm & 6pm-8pm

Friday: 10am-12.30pm & 1.30pm-5.30pm

Saturday: 10am-1pm

Sunday: 5pm-8pm

Text Service: 07860 022 956

Live chat: https://www.thesurvivorstrust.org/our-helpline

Email: [email protected]

Published: 12th June, 2019

Updated: 1st February, 2023

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Live Fear Free Helpline

Live Fear Free is provided by the Welsh Government and provides help and advice to anyone experiencing sexual violence, supporters and practitioners.

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Live Fear Free is provided by the Welsh Government. They can provide help and advice to:
  • anyone experiencing sexual violence
  • anyone who knows someone who needs help. For example, a friend, family member or colleague
  • practitioners seeking professional advice.

All conversations with Live Fear Free are confidential and are taken by staff that are highly experienced and fully trained.

Call: 0808 80 10 800

Available 24 hours a day 7 days a week.

Text: 07860077333

Available 24 hours a day 7 days a week.

Website: https://gov.wales/live-fear-free

Published: 15th June, 2019

Updated: 1st February, 2023

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The National Association for People Abused in Childhood (NAPAC)

All adult survivors of childhood sexual abuse. Provides a national freephone support line.

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The National Association for People Abused in Childhood (NAPAC) provides a UK-wide support line for adults who have suffered any type of abuse in childhood including physical, sexual, emotional abuse or neglect.

Helpline: 0808 801 0331 (Monday – Thursday 10am-9pm,  Friday 10am-6pm)

Address: NAPAC, Herald House, 15 Lamb’s Passage, Bunhill Row, London EC1Y 8TQ
Email: [email protected]
Website: www.napac.org.uk

Services offered:

  • Our support line, email and postal service offers support, information and signposting to other organisations.

Services for:

  • Adult male and female survivors. We respond to contacts from anyone over the age of 18 who is seeking support for physical, sexual, emotional abuse or neglect during childhood.  We respond to callers who were themselves abused, their partners or family members, professionals and others who come into contact with survivors.

Other Services in London

Published: 16th June, 2019

Updated: 6th March, 2023

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SurvivorsUK

Male and non-binary survivors aged 13+. ISVA support and counselling for survivors in London. National helpline and telephone/online counselling.

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SurvivorsUK helps to support men, boys, and non-binary people aged 13+ who have experienced sexual violence. We provide one-to-one counselling services (delivered face to face, by telephone and online), groupwork counselling, an independent sexual violence advisor (ISVA) service, an online national helpline, and a civil law clinic.

SurvivorsUK also supplies training to counsellors and frontline workers likely to come into contact with this client group to ensure a robust and sensitive service provision is widely available.

National Web Chat for men, boys and non-binary people who have experienced sexual abuse at any time in their lives
Monday – Sunday 12pm -8pm
Web Chat
Text: 020 3322 1860


Postal Address: Unit F, The Bagel Factory, 22 White Post Lane, London, E9 5SZ
Office Telephone: 0203 598 3898 (Monday – Friday 09:30 – 17:00)
Email: [email protected]
Website: www.survivorsuk.org
Area covered: National: helpline and telephone/online counselling. London: ISVA and individual/groupwork counselling

Services offered:

  • Helpline web chat
  • One to one counselling for up to 1 year (telephone and face to face)
  • Online counselling (12 weeks)
  • ISVA service
  • Civil law clinic in partnership with Bolt Burdon Kemp
  • Training
  • National database of organisations helping male survivors
  • Blog and news

Services for:

  • Boys, men, and non-binary survivors of sexual violence.

 

Other Services in London

Published: 17th June, 2019

Updated: 15th March, 2023

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Safeline: National Male Survivor Helpline

A dedicated service for men and boys in England and Wales affected by sexual violence and abuse and those who support them.

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A dedicated service for men and boys in England and Wales affected by sexual violence and abuse and those who support them.

National helpline: 0808 800 5005

Available: Monday - Friday 9am - 8pm.          Saturday - Sunday 10am - 2pm.

Office telephone: 01926 402 498. Monday - Friday 9am - 5pm

Male Survivor SMS Text Service – text 07860 065187 (texts are charged at your standard rate). 

Male Survivor Email Service – email [email protected].  

Website: www.safeline.org.uk

Published: 18th June, 2019

Updated: 1st February, 2023

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Samaritans

Samaritans is a charity dedicated to preventing suicide.

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Free from any phone and open 24/7 every day of the year. Call 116 123.

Support for anyone who's going through a difficult time. You can get in touch about anything that's troubling you, no matter how large or small the issues feels.

Email: [email protected]

Post: Freepost SAMARITANS LETTERS

Self-help app: https://www.samaritans.org/how-we-can-help/contact-samaritan/self-help/

Published: 18th June, 2019

Updated: 1st February, 2023

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Rape Crisis England and Wales

Rape Crisis England & Wales is a feminist organisation that exists to promote the needs and rights of women and girls who have experienced sexual violence, to improve services to them and to work towards the elimination of sexual violence.

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Freephone 0808 500 2222
Available 24/7 every day of the year 

Telephone support for anyone aged 16+ in England and Wales who has been affected by rape, child sexual abuse, sexual assault, sexual harassment or any other form of sexual violence – at any point in their life.

This includes people who have experienced sexual violence or abuse themselves, as well as their friends, family or anyone else who is trying to support them.

Online chat via the website: https://247sexualabusesupport.org.uk/#live-chat

Website: www.rapecrisis.org.uk

Published: 18th June, 2019

Updated: 1st February, 2023

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SupportLine

Confidential emotional support to children, young adults and adults by telephone, email and post.

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Helpline: 01708 765200 (hours vary so ring for details)

Confidential emotional support to children, young adults and adults by telephone, email and post. 

SupportLine is particularly aimed at those who are isolated, at risk, vulnerable and victims of any form of abuse and specialises in providing emotional support for adult survivors of childhood sexual abuse and anyone who has been raped/sexually assaulted.

Postal address: PO Box 2860, Romford, Essex, RM7 1JA
Email: [email protected]
Website: www.supportline.org.uk
Area covered: UK

Services offered:

  • Emotional support and information on a wide range of issues including child abuse, adult survivors of child abuse, rape and sexual assault, self harm, eating disorders, mental health, depression, domestic violence. Database keeps details of organisations and support groups throughout the UK.
  • Support and information  is provided by telephone, email and post.

Services for:

  • Any individual – children, young people and adults.

Published: 18th June, 2019

Updated: 6th March, 2023

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National Stalking Helpline

Are you worried you are being stalked? Operated by the Suzy Lamplugh Trust, the National Stalking Helpline gives practical information, support, and advice on risk, safety planning and legislation to victims of stalking, their friends, family, and professionals working with victims.

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Free helpline: 0808 802 0300

Open: 09:30 - 16:00 weekdays, except for Wednesday when it is open 9.30am - 8pm. . 

Are you worried you are being stalked? Operated by the Suzy Lamplugh Trust, the National Stalking Helpline gives practical information, support, and advice on risk, safety planning and legislation to victims of stalking, their friends, family, and professionals working with victims. 

Email: via online form

Website: https://www.suzylamplugh.org/


Published: 16th July, 2020

Updated: 2nd February, 2023

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GALOP

LGBT+ Rape and Sexual Abuse Helpline

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Support for LGBT+ people who experience sexual assault, harassment, image-based sexual abuse, or other forms of sexual situations that happen without consent.

National Helpline: 0800 999 5428

Opening hours: Monday - Thursday 10am - 8.30pm. Friday 10am - 4.30pm.

Webchat: https://galop.org.uk/get-help/helplines/

Email: [email protected]

Published: 1st February, 2023

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Hourglass

Support for older people and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect.

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Freephone: 0808 808 8141

Available 24/7

The Hourglass mission is to end the harm, abuse and exploitation of older people in the UK. They support older men, women and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect. 

Hourglass' confidential services provide information and support to older people, or anyone concerned about an older person who is at risk of, experiencing, or recovering from any form of abuse or neglect.

Free text service: 07860 052 906

Online chat support: https://wearehourglass.org/hourglass-services#

Email: [email protected]

Website: www.wearehourglass.org

Published: 2nd February, 2023

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Safe Spaces England & Wales

Support for anyone who has been abused by someone in the Church or as a result of their relationship with the Church of England, the Catholic Church in England and Wales or the Church in Wales.

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Safe Spaces is a free and independent support service, providing a confidential, personal and safe space for anyone who has been abused by someone in the Church or as a result of their relationship with the Church of England, the Catholic Church in England and Wales or the Church in Wales.

If you have been affected, however long ago, Safe Spaces can provide you with support. You do not have to have told the police or the church authorities, and you do not have to still be involved with the church. Your information will not be shared without your consent unless you or someone else is in immediate danger.

Helpline: 0300 303 1056

Monday - Friday: 9am-9pm 

Saturday: 9am-1pm 

Sunday: 1pm-5pm

(Answerphone available outside opening times)

Email: [email protected]

Website: https://www.safespacesenglandandwales.org.uk/

Published: 6th March, 2023

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